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Shipping Policy

Last updated: January 2026

Thank you for choosing Metanail Complex. This Shipping Policy outlines our shipping methods, delivery times, and other relevant details. If you have any questions after reading this page, our support team is happy to help.

1. Shipping Methods & Delivery Times

All orders are shipped from our fulfillment center in Aurora, Colorado, USA. Orders are processed and dispatched within 1 to 2 business days of receiving your payment.

Domestic Shipping (United States)

Business days are Monday through Friday, excluding US federal holidays.

International Shipping

At present, international shipping availability and rates depend on your destination. Delivery times for international orders typically range from 10 to 21 business days, depending on customs processing and local carrier speed. International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

2. Order Processing

Orders received before 12:00 PM Eastern Time on a business day are typically processed and dispatched the same day. Orders received after 12:00 PM ET, on weekends, or on holidays are processed the next business day.

You will receive a shipping confirmation email as soon as your order is dispatched, including a tracking number and a link to follow the shipment.

3. Tracking Your Order

Every order comes with a tracking number that is emailed to the address you provided at checkout. Please allow 24 to 48 hours after the shipping confirmation for the tracking information to appear in the carrier's system.

If you cannot locate your tracking number or have questions about your shipment, contact our support team at support@metanailcomplex.com.

4. Shipping Address

Please double-check your shipping address at checkout. We ship to the address exactly as it appears on your order. If you notice an error immediately after ordering, contact us right away — we can update the address if the order has not yet shipped.

Once an order has shipped, we cannot redirect it to a different address. If you need to change your delivery address after shipping, please contact the carrier directly using your tracking number.

5. Undeliverable Or Returned Packages

If a package is returned to us because of an incorrect address, unclaimed delivery, or refusal at delivery, we will contact you to arrange a re-ship. The customer is responsible for additional shipping fees on re-shipments.

6. Damaged Or Missing Shipments

Every order is carefully packaged to arrive in perfect condition. If your package arrives damaged, or if a shipment appears lost in transit:

We will work with you and the carrier to arrange a replacement or refund at no cost to you.

7. Discreet Packaging

All Metanail Complex orders ship in plain, unmarked packaging. The product name is not printed on the outside of the box, and your privacy is respected at every step of delivery.

8. Customs, Duties, & Taxes (International Orders)

International customers are responsible for any customs duties, import taxes, or fees assessed by their country. These charges are not included in the order total. If a package is refused or unclaimed due to customs charges, the return shipping and any restocking fees are the customer's responsibility.

9. Questions?

For any shipping questions, contact our support team:

Email: support@metanailcomplex.com
Phone: +1 (302) 200-3480

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