Privacy Policy
Last updated: January 2026
This Privacy Policy describes how Metanail Complex ("we", "us", or "our") collects, uses, and safeguards information you provide when you visit metanailcomplexs.com (the "Website") or place an order for our products. By using this Website, you consent to the terms of this Privacy Policy.
1. Information We Collect
We collect information in two ways: information you provide voluntarily, and information collected automatically when you use the Website.
Information you provide
- Name, shipping address, and billing address at checkout
- Email address for order confirmations and support communication
- Phone number, when provided for delivery coordination
- Payment card information, processed by our secure third-party payment processor (we do not store full card numbers on our servers)
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, referring URL, and time spent on pages
- Cookies and similar tracking technologies used to remember preferences and analyze usage
2. How We Use Your Information
We use the information collected to:
- Process orders and deliver Metanail Complex to your specified address
- Communicate with you regarding orders, shipping updates, refunds, or support inquiries
- Improve the Website, product pages, and customer experience
- Comply with legal obligations and detect fraudulent activity
- Send occasional promotional emails, which you can unsubscribe from at any time
3. Sharing With Third Parties
We do not sell your personal information. We share information only with trusted service providers who assist us in operating the Website and processing orders, including:
- Payment processors who handle credit and debit card transactions securely
- Shipping carriers who deliver your order
- Customer support software providers used to respond to inquiries
- Analytics providers that help us understand aggregate Website usage
These providers are contractually required to protect your information and use it only to perform services for us.
4. Cookies
The Website uses cookies to maintain your shopping cart, remember your preferences, and understand how visitors interact with pages. Most browsers allow you to control cookie settings through the browser preferences panel. Disabling cookies may affect certain Website features.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All checkout transactions occur over SSL-encrypted connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
The Website and product are intended for adults 18 years of age or older. We do not knowingly collect information from children under 18. If you believe a child under 18 has provided us with personal information, please contact us so we can delete it.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of promotional communications at any time
To exercise any of these rights, please contact us using the details in the Contact section below.
8. Changes To This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.
9. Contact
For questions about this Privacy Policy or how your information is handled, contact us at:
Email: support@metanailcomplex.com
Phone: +1 (302) 200-3480